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Printer setup for private PC and Mac and for mobile devices. Here you can buy print quota and see the printing prices.

Note! Change in Kopinor fee for the spring semester 2018: Part-time students pay NOK 100. Full-time students pay NOK 200. Invoice for the spring semester 2018 will be sent on December 8, 2017.

  • avgift

    You can buy print quota from outside campus without using VPN connection.

  • informasjon

    Change in Kopinor fee for the spring semester 2018: Part-time students pay NOK 100. Full-time students pay NOK 200.


How do I print?

Print from HiOA PC

HiOA uses a system called "Pull Print". You choose when and where to retrieve the print within 24 hours.

  1. Choose "Pullprint"-printer when printing from a computer at HiOA.
  2. See a list over locations to get your printout or copy / scan: Printers at campus Kjeller or Printers at campus Pilestredet.
  3. Authenticate your student card on a Pullprint-printer
  4. Choose "Pullprint" on the printer, then the document you will print and click "Print".
  5. Remember to click "Log out".
Prints not picked up within 24 hours will be deleted.
Splitting up a printing job
We recommend that you split up larger printing jobs by for example printing pages 1-50 and then pages 51-100. In this way the deducted amount from your printing quota will be smaller if you should experience a printing error.

Print from e-mail

You must send an e-mail (including attachments) from your HiOA e-mail account.

1. Select black and white or colour print

Select one of the following print options:

2. Receive prints

You will receive the prints of both e-mail and (x) attachments you have sent.

Note: You will be notified on your e-mail when you can retrieve the print(s) from any Pullprint on campus. It may take a few minutes.

3. Retrieve prints

Retrieve the print(s) from any Pullprint printer on campus.

How to delete a print on a Pullprint-printer

If you do not want to print the body of the e-mail, you can delete it on the printer.

  1. Activate the e-mail printout, in the example below the e-mail body is at the top.
  2. Press the Delete button below to delete the e-mail which is activated.
  3. Activate the attachment and press "Print" to print the attachment. In this example it is a PDF.

Skjermdump: hvordan slette en utskrift på printer

Print from mobile device

Print from mobile devices on campus

Print from private PC

How to install "Pullprint" on a private computer:

About printing quota and prices

Each student have a print quote of NOK 20,-, the equivalent of 50 B/W pages.

  • Do not buy more than you need.
  • The print quota is not refundable.
  • To prevent abuse, limitations are set on the purchase of quota. The limit is NOK 1000 per day and max. 3 transactions per day per card.

Printing quota follows your account each semester, i.e. from autumn to spring term, and from spring to fall semester if study over several semesters or years.

LoginID: Your HiOA-username, ex. s123456 and HiOA password.

Do you need help to buy printing quota? How to buy printing quota.


Size A4 per page:
  • B/W: NOK 0,40
  • Colour: NOK 2,00
Size A3 per page:
  • B/W: NOK 0,80
  • Colour: NOK 4,00

Prices are the same for print and copy.

Note that the price is per page not per sheet. I.e. a sheet with text on both pages (duplex) is counted as two prints.

Scanning is free.

Contact IT Support (BIT)

Setup of Wi-Fi, e-mail and printer

E-mail :
Place/Address :
The Learning Centre and Library in P32, P35 or P48
Url :
See the opening hours

Printing errors or refund of printing quota

E-mail :

Forgot your password?

Url :
Go to IT account to create a new password

Other IT problems, contact IT Support (BIT)

Phone :
67 23 55 55
E-mail :
Place/Address :
Campus Pilestredet: Stensberggata 29, entrance from Falbesgate 1. Campus Kjeller: 1st floor in the main building
Time/Opening Hours :
Support phone: Monday to Thursday 08-15.45. Friday: 08-15. Visiting hours: Monday to Friday 09-15
Url :
Report an issue to IT support (BIT)

Need help with Fronter?

Url :
Contact Fronter helpdesk at your faculty

Empty toner or paper in the printer?

Url :
Contact the nearest reception or the Learning Centre.

System Service Messages

Url :
See all System Service Messages