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Guides for macOS, iPad and iPhone

Guides for macOS and iOS for iPad and iPhone for access to services and tools on HiOA.


1. Guides for macOS and iOS at HiOA

2. Guides from

1. Guides for macOS and iOS at HiOA

E-mail setup

You can setup your e-mail with IMAP and retrieve your e-mails on any email client.

Wireless network / Wi-Fi eduroam

Wireless network eduroam for macOS, iPad and iPhone.

  • Login ID: s+student, e.g.
  • Password: HiOA password.

If you have trouble connecting wireless network/Wi-Fi eduroam at HiOA, delete the Eduroam profile on macOS.

Printing at HiOA

Print from mobile devices.

Printer setup on private macOS.

Remote access

VPN connection for macOS.

Connect to file server for macOS.

VPN connection for iOS for iPad/iPhone.

Software update

Install additional software on a HiOA Mac - Note! Only for Mac computers hosted by HiOA.

Update HiOA password

When you change to a new password on HiOA, you must also change to the new password in your Keychain (search for keychain in Spotlight).

Update HiOA password on macOS.

2. Guides from





MacBook Air

Software update

For advanced users

Fix everything from hard drives, memory disks to battery by using these step-by-step tutorials for macOS, iPad and iPhone: Do-it-yourself repair (

Apple Support

If all fails, go to product and technical information – contact Apple or customer support at Apple (

IT Support (BIT) at HiOA can only help with Apple products operated by HiOA.

Free service for Apple products

Note that if you've recently purchased an Apple product, AppleCare Protection Plan is valid from the date of purchase with free telephone support for 90 days and one year limited warranty. More about AppleCare Protection Plan.

Any Apple tip?

Send an e-mail to IT User Support (BIT) if you got a tip about Apple products to add to this webpage guide.

Contact IT Support (BIT)

Setup of Wi-Fi, e-mail and printer

E-mail :
Place/Address :
The Learning Centre and Library in P32, P35 or P48
Url :
See the opening hours

Printing errors or refund of printing quota

E-mail :

Forgot your password?

Url :
Go to IT account to create a new password

Other IT problems, contact IT Support (BIT)

Phone :
67 23 55 55
E-mail :
Place/Address :
Campus Pilestredet: Stensberggata 29, entrance from Falbesgate 1. Campus Kjeller: 1st floor in the main building
Time/Opening Hours :
Support phone: Monday to Thursday 08-15.45. Friday: 08-15. Visiting hours: Monday to Friday 09-15
Url :
Report an issue to IT support (BIT)

Need help with Fronter?

Url :
Contact Fronter helpdesk at your faculty

Empty toner or paper in the printer?

Url :
Contact the nearest reception or the Learning Centre.

System Service Messages

Url :
See all System Service Messages

Gi din tilbakemelding!

Url :
Hvor fornøyd er du med tjenestene BIT leverer? Svar her!