Skip to Content

Administrative procedures and appeals

The administrative procedures at HiOA are governed by the Public Administration Act. On this page you will find rules relating to preparatory proceedings, individual decisions and appeal against individual decisions.

What is an individual decision?

Decisions you receive in connection with an application relating to admission, exemption or recognition, adaptation and leave of absence, are examples of individual decisions.

Both rejected and granted applications are regarded as individual decisions. You have the right of appeal against individual decisions made by HiOA.

The subordinate instance and the appellate instance

The Public Administration Act distinguishes between the subordinate instance and the appellate instance. The subordinate instance is the unit that makes the administrative decision. At HiOA, the faculty is usually the subordinate instance. The appellate instance at HiOA is the Appeals Committee, that processes all appeals relating to individual decisions.

In case of appeal, the subordinate instance shall first give the case a new assessment. If the subordinate instance accepts the appeal, the case is normally closed. If the subordinate instance rejects the appeal, it will be sent to the Appeals Committee that will make a final decision. The final decision may not be appealed against.

Please note that the Appeals Committee at HiOA is the subordinate instance in connection with appeals relating to cheating.  Appeals against decisions relating to cheating is therefore sent to the Joint Appeals Committee (the national appeals body).


The Examination Office in Pilestredet

The Examination Office in Pilestredet

Phone :
+47 67 23 50 10
E-mail :
Place/Address :
Pilestredet 46, 1 floor
Postal address :
Oslo and Akershus University College of Applied Sciences, Section for Examination and Student Administrative Systems. Postboks 4, St. Olavs plass, 0130 Oslo
Time/Opening Hours :
Phone and email: Mon - Fri 09:00-15:00. Phone closed on Wednesday.
The exam office in P46 are open every day of the week, except Wednesday, from 09:00-12:00. Please contact us by phone or email outside opening hours.: